Refund policy

Z-JANS – 7-Day Return & Refund Policy

At Z-JANS, customer satisfaction and product quality are our priorities. We offer a 7-day return policy to ensure a reliable and convenient shopping experience.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, provided that:

* The product is unused, unopened, and in its original sealed packaging.
* The product is returned with its original packaging and labels intact.
* Proof of purchase or an order number is provided.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 7 days of delivery.

Our team may request photographs of the product and packaging to verify the issue. Once verified, we will arrange a replacement or refund at no additional cost.

3. Non-Returnable Products

For hygiene and safety reasons, we cannot accept returns of:

* Opened or used supplements and nutraceutical products.
* Products with broken or tampered safety seals, except where the issue was present upon delivery.
* Products damaged due to improper handling or storage after delivery.

4. Refund Process

Once your return is received and inspected, we will notify you regarding its approval.

Approved refunds will be processed within 7–10 business days through the original payment method or an alternative agreed method.

5. Return Shipping

For returns due to a damaged, defective, or incorrect product, Z-Jans will cover the return shipping costs.

For other eligible returns, shipping costs will be the customer’s responsibility. Original delivery charges are non-refundable unless the return is due to our error.

6. How to Request a Return

To initiate a return, please contact our customer support team with your order number, reason for return, and relevant product photographs.

Customer Support

Phone / WhatsApp: +92 300 4653535

Email: Support@zjans.com

Website: www.zjanshealthcare.com

Our team will guide you through the return process.

7. Important Information

All returns are subject to verification and approval in accordance with this policy. This policy does not limit any rights available to customers under applicable consumer protection laws.

Z-JANS reserves the right to review return requests in accordance with the conditions stated above.